Refund policy
Last Updated: August 19, 2026
We want our customers to have a positive shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or significantly different from what was ordered, you may contact us for assistance.
Return Period
Return requests must be submitted within [7 days] of receiving the order.
Eligible Returns
A product may be eligible for return if:
- The wrong product was delivered
- The product arrived damaged
- The product has a manufacturing defect
- The product is substantially different from its description
Condition of Returned Products
Unless the product is defective or incorrectly supplied, returned items should generally be:
- Unused
- Unwashed
- In their original condition
- In original packaging where applicable
- Accompanied by proof of purchase/order information
Non-Returnable Products
For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.
This may include intimate, personal-care, underwear, cosmetic, or hygiene-related products where applicable.
Refunds
Once a returned item is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be processed according to the applicable payment method and our refund procedures.
For Cash on Delivery orders, refund arrangements may require additional customer information.
Return Shipping
If the return is due to an incorrect, defective, or damaged product supplied by Shafair, we may cover reasonable return-shipping costs where applicable.
For other returns, return shipping may be the customer's responsibility.
Damaged Products
If your package arrives damaged, please contact us as soon as possible and provide:
- Order number
- Photos/videos of the package
- Photos/videos of the product
- Description of the issue
Contact: